Appointments

Call reception, on 020 8299 1234, or speak to a member of staff at the front desk for urgent problems such as:      

• A worsening illness or infection that a prescribing pharmacist (link to prescribing pharmacist section) cannot treat
• Severe or worsening pain not suitable for pharmacy care
• New or worsening breathing symptoms (not severe enough for A&E)
• A flare-up of a long-term condition (e.g., asthma, COPD)
• A sudden decline in mental health and feeling unsafe

Specific support for various issues, including eye problems, foot health, counselling, and sexual health, is available in our area.

Find a specialist service

For non-urgent medical problems, please use one of the following options.

How to book

• For non-urgent medical problems - Request an appointment online

To book an appointment for smears, vaccinations, dressings, health checks, and more.

• Telephone us on 020 8299 1234

If you need to have a blood test you will need to book an appointment. You must have a blood test form – these are generated by clinicians or our prescribing team.

Ways to Book a Blood Test

1. Request an appointment online
2. Scan the QR code found on the bottom of the blood test form

If a family member is unable to book online you can do this on their behalf by adding them to your account. You can also add children under the age of 16 to your Swiftqueue account and make appointments on their behalf.

Visit our test results page to view your test results

First Contact Physiotherapist (FCP) Appointments

You can request a First Contact Physiotherapist appointment at the practice for muscle and joint problems but not if you have the following symptoms:

• Sudden numbness or tingling in both arms or legs
• Loss of bladder or bowel control
• Sudden weakness or unexplained weight loss
• Severe night pain or worsening pain despite medication

If FCP is right for you, please call the surgery on 020 8299 1234 and ask one of our care navigators to book you in for your First Contact Physiotherapy appointment.

The physiotherapists will use the getUBetter app during your appointment, so please download this as soon as possible.

The getUBetter physiotherapy app is available free for patients at Forest Hill Road Group Practice. 

It guides you through exercises and tips for recovery from musculoskeletal conditions such as:

• Back, neck, shoulder, hip, knee, and ankle pain

Download the getUBetter app

You must give your employer a doctor's 'fit note' (sometimes called a 'sick note') if you've been ill for more than 7 days in a row and have taken sick leave. This includes non-working days, such as weekends and bank holidays.

Visit our Sickness Certificates page

Visit our Travel Information page

If you need a home visit, you can help us by calling reception before 10am.

Telephone: 020 8299 1234

Home visits are strictly reserved for housebound patients who are unable to attend the practice. Whilst we encourage our patients to come to the surgery, where we have the proper equipment and facilities available, we do appreciate this is not always possible.

Your GP will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed. Please bear this in mind and be prepared to provide suitable details to enable the doctor to schedule house calls

You can also be visited at home by a community nurse if you are referred by your GP.

The community nurses are specially trained to care for people in their own homes. They work as a team and liaise with the doctors on a daily basis.

The service provides cover seven days a week and aims to help patients by:

• Teaching them (and their carers) ways of looking after themselves
• Providing care and support
• Advising on staying healthy/preventing ill health
• Referring to other services that may be able
• Liaising with the GP if the patient wishes

You may also be visited at home by a health visitor if you have recently had a baby.

If you haven’t heard from us, you’re welcome to call 020 8299 1234 during this period to book an appointment. The flu vaccination programme usually runs until the end of March.

Find information about the flu jab, including who should have it, why and when

Learn more about flu vaccinations on the NHS website

These routine appointments are pre-booked by staff at the practice.

Enhanced Access Hours

Evening and weekend appointments are available at the Tessa Jowell Centre - please call us on 020 8299 1234 to find out more.