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Friends & Family Test Results
The NHS want you to have the best possible experience of care. The NHS Friends and Family Test is a way of gathering your feedback, so we can continually review our service.
It is based on one simple question:
"Overall, how was your experience of our service?"
Your feedback will help us learn more about what you think of your experience – what you like and what you think we could improve. Ultimately, you’re helping us to make changes that will ensure we can offer the best possible care.
FFT Results
| Month / Year | Extremely Likely | Likely | Neither Likely nor Unlikely | Unlikely | Extremely Unlikely | Don't Know |
|---|---|---|---|---|---|---|
| Jan 2024 | 0 | 0 | 0 | 0 | 0 | 0 |
| Feb 2024 | 0 | 0 | 0 | 0 | 0 | 0 |
| Mar 2024 | 0 | 0 | 0 | 0 | 2 | 0 |
| Apr 2024 | 0 | 0 | 0 | 0 | 0 | 0 |
| May 2024 | 0 | 1 | 0 | 0 | 0 | 0 |
| Jun 2024 | 0 | 0 | 0 | 0 | 0 | 0 |
| Jul 2024 | 0 | 0 | 0 | 0 | 0 | 0 |
| Aug 2024 | 0 | 0 | 0 | 0 | 0 | 0 |
| Sep 2024 | 0 | 0 | 0 | 0 | 0 | 0 |
| Oct 2024 | 0 | 0 | 0 | 0 | 0 | 0 |
| Nov 2024 | 0 | 0 | 0 | 0 | 0 | 0 |
| Dec 2024 | 0 | 0 | 0 | 0 | 1 | 0 |
Patient feedback
We asked the question:
What is the main reason for your answer to the question?
I just had a very positive interaction with the surgery. I provided symptoms by eConsult last night, was contacted today by a Doctor via text who gave me a diagnosis and left a blood form for me at reception and had sent my prescription to be filled at the pharmacy across the road. I just popped down to pick up the blood form and get my prescription. The receptionist was lovely and friendly there was no queue and everything was really quick. I've not needed to go to the GP for ages and of course everything has changed with COVID but I was really impressed with this service, how things were linked up and how easy it was for me to have my issue addressed. A big Thank You to Forest Hill Road group practice.
Posted on: 08/06/2021
The Doctor (Dr Ruth Harrison) made a quick diagnosis and recommendations regarding my shoulder situation, arranged for the referral letter very promptly and then followed up once she had received the results. In addition, she also recommended me to the Kings Musculo-skeletal team for a doctor's second opinion regarding whether I needed a steroid injection. This consultation has also taken place last week. All very well managed remotely. Thankyou.
Posted on: 13/01/2021
Brilliant services from Dr Tala Tavakkoli over the last few days, from Forest Hill Surgery who has been very helpful in organising a video call to the minor eye clinic at Kings, on my behalf and even checked to see if they had called.
First class professional services.
Posted on: 15/05/2020
In 34 years I have never been let down by the service at FHPG .
Posted on: 14/02/2019
Wonderful practice, professional staff and really great experience. Keep up the good work.
Posted on: 14/10/2016